Privacy Policy

1. Who we are

Bid My Work ("Bid My Work", "we", "us") is a local services marketplace operated in Ireland by N-Visionsoft Private Limited, 14 Muileann Place, Kettles Lane, Kinsealy, Swords, Co. Dublin, Ireland. Customers post jobs, service professionals ("pros") send price bids, and customers choose who to hire.

This Privacy Policy applies to the Bid My Work mobile apps for Android and iOS, the website at www.bidmywork.ai/ie/, and any related services in Ireland (together, the "Services"). For personal data processed under this policy, N-Visionsoft Private Limited is the data controller under the EU General Data Protection Regulation ("GDPR") and the Irish Data Protection Acts 1988–2018.

2. Personal data we collect

We collect only what we need to run the marketplace. Depending on how you use the Services, this includes:

We do not knowingly collect sensitive data we don't need. Please don't include health, financial or other sensitive details in job descriptions, photos or chats.

3. App permissions

Our apps ask for device permissions only when you use a feature that needs them. You can refuse or change them any time in your phone settings.

4. How we use your data

• Run the marketplace: create your account, publish jobs, deliver bids, enable chat, and manage hires.
• Match and recommend: show your job to relevant pros nearby, and show customers relevant bids and pros.
• AI features: turn text, photos and voice into a clear job brief, suggest a category, add safety tips, and explain which bid looks like the best value. AI suggestions are for guidance; you always make the final choice.
• Payments: collect payments, hold them until a job is confirmed, pay pros, issue refunds and keep invoices.
• Trust and safety: verify pros, prevent fraud, spam and misuse, and resolve disputes.
• Support and communication: answer your questions and send service messages (for example, "You have a new bid").
• Improve the Services: fix bugs and understand how features are used, using analytics only where you allow it on the website.
• Marketing: send offers only if you opt in. You can opt out any time.
• Legal duties: keep tax and transaction records and respond to lawful requests.

5. Our legal bases

Under the GDPR we must have a legal basis for each use of your personal data:

You can withdraw consent at any time in the app settings, through Cookie settings on our website, or by writing to [email protected]. Withdrawing consent does not affect processing done before. Where we rely on legitimate interests, you can object — see Your rights.

6. Who we share data with

We do not sell your personal data. We share it only as follows:

• Between customers and pros: pros who can bid see your job details, photos and area (not your exact address). After you hire a pro, they see the address and contact details needed to do the job. Customers see a pro's public profile, bids and reviews.
• Service providers who work for us under contract: cloud hosting, payment processing, SMS / email / push notification delivery, identity verification, customer support tools, speech-to-text and AI processing, and analytics.
• Authorities when required by law, court order, or to protect the safety and rights of users and the public.
• Business transfers: if we are involved in a merger or acquisition, under the same protections.

Some service providers, and our group companies that support the Services, may process data outside the European Economic Area. When they do, we rely on an EU adequacy decision (such as the EU–US Data Privacy Framework) or the European Commission's Standard Contractual Clauses, with extra safeguards where needed. You can ask for a copy of these safeguards at [email protected].

7. How long we keep data

8. How we protect your data

We use reasonable security safeguards including encryption in transit (HTTPS/TLS), encryption of stored data where appropriate, access controls, and regular reviews. Your phone number is hidden from pros until you hire one. No system is completely secure; if a personal data breach affects you, we will inform you where required, and notify the Data Protection Commission within 72 hours where the GDPR requires it.

9. Your rights

Under the GDPR you have the right to:

• Access your personal data and get a copy of it;
• Rectify data that is wrong or incomplete;
• Erase your data and delete your account (see below);
• Restrict how we use your data in certain cases;
• Data portability — receive data you gave us in a machine-readable format, or have it sent to another company;
• Object to processing based on our legitimate interests, and to direct marketing at any time;
• Withdraw consent at any time, without affecting earlier processing;
• Not be subject to decisions based solely on automated processing that significantly affect you. Our AI suggestions only help you decide — a person always makes the choice.

To use any right, write to [email protected]. We may need to confirm your identity. We respond within one month; for complex requests we may extend this by up to two more months and will tell you why.

You also have the right to complain to the Data Protection Commission (Ireland) at www.dataprotection.ie, or to the data protection authority in the EU country where you live or work.

10. Deleting your account

We delete your account and personal data within 30 days. We keep only what the law requires (for example, invoices) or what is needed for an open payment, dispute or legal claim. Reviews you wrote may stay visible without your name.

11. Children

The Services are for people aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has given us personal data, contact us and we will delete it.

12. Cookies on our website

Our website uses essential cookies to work and to remember your choice. Analytics and marketing cookies are used only if you allow them in the cookie popup. You can change your choice any time using Cookie settings at the bottom of every page. Details are in our Cookie Policy.

13. Changes to this policy

We may update this policy as our Services or the law change. We will show the new date at the top of this page and, for important changes, tell you in the app or by email and ask for your consent again where needed.

14. Contact us

For privacy questions, data requests or complaints, contact us using the details above. We acknowledge requests within 48 hours and aim to resolve them within 30 days.